List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Meet human resources requirements | 1.1 Identify or review skill needs of organisation or business unit, and number, level and location of personnel required 1.2 Develop appropriate position descriptions and/or role statements and accountabilities for personnel 1.3 Undertake cost–benefit analysis of needs and assess against available budgets 1.4 Recruit or assign consultants with specialist skills and other required personnel as appropriate |
2. Implement training | 2.1 Develop training programs to achieve required service support outcomes and implement in efficient and timely way 2.2 Evaluate and review training programs against requirements on regular planned basis |
3. Implement information support system | 3.1 Establish or review information distribution and access needs, and determine range of information types to be collected, processed and stored 3.2 Identify and obtain suitable and required information support technology and access to information technology support staff 3.3 Establish measures to monitor efficiency of information systems 3.4 Store information securely and in line with regulatory requirements, and enable efficient access |
4. Provide administrative and ancillary services | 4.1 Determine administration and ancillary service needs and standards against operating requirements and budget allocation 4.2 Develop and introduce processes and procedures so that services are delivered within timelines and budget 4.3 Regularly reassess service needs in light of usage and budget |
Evidence of the ability to:
establish or review and implement human resources, including:
determining skill requirements and strategies to attain them
developing, implementing and reviewing training
establish or review information technology systems and storage requirements, including levels of support and monitoring needed
establish or review administrative and ancillary services against operating requirements, key performance indicators and budget.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
discuss the integrity and relevance of information from a wide range of available information sources and describe strategies to attain relevant organisational information
analyse and discuss best practice human resources procedures
describe key features of:
documentation systems, including registry and library processes
financial practice administrative processes and systems
financial practice professional services
office information technology systems and software
explain the key requirements of relevant acts, regulations and codes of practice impacting on the financial services industry
describe cost–benefit analysis techniques and purposes
analyse a range of training and assessment techniques and available services appropriate for the practice.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the practice management field of work and include access to:
office equipment, technology, software and consumables
relevant legislation, regulations and codes of practice.
Assessors must satisfy NVR/AQTF assessor requirements.